Shipping policy

Shipping Policy

Effective Date: 27 March 2026

Thank you for shopping with [KELVIRA]. This Shipping Policy outlines how we handle order processing, shipping, and delivery to ensure a smooth experience for our customers.

1. Shipping Methods

We offer shipping through trusted courier and logistics partners to ensure safe and timely delivery of your orders.

Shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available at checkout)

The available shipping options will be displayed at checkout based on your location.

2. Order Processing Time

  • All orders are processed within [MONDAY - FRIDAY], excluding public holidays.

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

3. Delivery Timeframes

Delivery times may vary depending on your location:

  • Within India: 1-5 business days

  • Remote areas: May take additional time

Please note that delivery timelines are estimates and not guaranteed.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order size.

  • We may offer free shipping on selected products or promotional offers.

  • Any applicable shipping fees will be clearly displayed before payment.

5. Tracking Information

  • Once your order is shipped, you will receive a confirmation email/SMS with a tracking number.

  • You can use this tracking number to monitor your shipment in real time.

  • If you do not receive tracking details within the expected time, please contact us.

6. Delivery Issues and Delays

While we strive to deliver your order on time, delays may occur due to:

  • High demand or seasonal volume

  • Courier or logistics issues

  • Weather conditions or natural disruptions

  • Incorrect or incomplete shipping address

Important:

  • Please ensure your shipping details are accurate at checkout.

  • We are not responsible for delays caused by incorrect information provided by the customer.

If your order is significantly delayed or lost, please contact us at [kelvirasupport@gmail.com], and we will assist you.

7. International Shipping (If Applicable)

  • We may offer international shipping to selected countries.

  • Delivery times for international orders vary depending on the destination.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • We are not responsible for delays caused by customs clearance processes.

8. Contact Us

If you have any questions or concerns regarding shipping, feel free to reach out:

We appreciate your trust in [KELVIRA] and are committed to delivering your orders efficiently and reliably.