Refund policy

Return and Refund Policy

Effective Date: March 27 2026

At [KELVIRA], we aim to ensure customer satisfaction with every purchase. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility Criteria

To be eligible for a return, the item must:

  • Be unused, unworn, and in original condition

  • Be returned with original packaging, tags, and accessories

  • Not be damaged due to misuse or improper handling

  • Be accompanied by proof of purchase (order confirmation or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You may request a return within 7 days of receiving your order.

  • Return requests made after this period may not be accepted.

3. Refund Process and Timing

  • Once your return request is approved, instructions will be provided via email.

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

4. Exchange Options

  • Exchanges are available for defective, damaged, or incorrect items.

  • If you wish to exchange a product, please contact us within the return timeframe.

  • Exchanges are subject to product availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery at [kelvirasupport@gmail.com]

  • Provide clear photos/videos of the issue

  • We will arrange a replacement or refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale

  • Personal care or hygiene products (if opened/used)

  • Customized or made-to-order items

  • Gift cards or promotional items

  • Products damaged due to customer misuse

7. Return Shipping Costs

  • If the return is due to our error (wrong or defective product), we will cover the return shipping cost.

  • For all other returns, customers may be responsible for return shipping charges.

  • Shipping fees paid at the time of purchase are generally non-refundable.

8. Cancellation Policy

  • Orders can only be canceled before they are shipped.

  • Once shipped, cancellations are not allowed and the return policy will apply.

9. Contact Us

For any return or refund-related queries, please contact us:

We appreciate your trust in [KELVIRA] and are committed to providing a smooth and transparent shopping experience.